How long does it take to make my order?

Each item is hand-finished to order. Production usually takes 1–2 business days before we ship

Do you offer free U.S. shipping?

Yes—standard shipping is free on all orders. Delivery typically arrives within 5–8 business days once dispatched.

Can I rush my delivery?

We currently offer an expedited option at checkout for an additional fee. Expedited parcels arrive in 2–3 business days after the 1–2-day processing window.

How do returns work?

You have 30 days after delivery to request a return. Items must be unworn, in original packaging, and shipped back at your expense. Email support@stitchopialand.shop to start the process.

What materials do you use for your handmade jewelry?

We craft every piece from hypoallergenic 925 sterling silver or 14 k gold-filled wire, paired with responsibly sourced natural gemstones and recycled glass beads.

Can I exchange a ring for a different size?

Because we produce in small batches, exchanges depend on stock. Submit a return for the original ring, then place a new order for the correct size

Is my payment information secure?

Absolutely. Checkout is protected by 128-bit SSL encryption, and we never store full card details—payments are processed directly by PCI-compliant gateways.

Do you accept custom design requests?

We accept a limited number of bespoke commissions each month. Send inspiration photos and specifics to support@stitchopialand.shop for a quote

How can I track my order?

As soon as we ship, you’ll receive an email with a tracking link. You can also click “Track My Order” in the site menu and enter your email plus tracking number.

What if my jewelry arrives damaged?

Snap a clear photo of the issue and email us within 48 hours of delivery. We’ll arrange a free replacement or full refund right away.